Refund policy

We want you to love everything you order from us. If something isn’t right, you have 30 days from the day your order arrives to request a return.

What can be returned

• Honey and food products: unopened, with the seal intact. For hygiene reasons, we can’t accept returns on honey once the seal has been broken, unless it’s faulty (see below).
• Merchandise: unworn and unused, with tags attached and in its original packaging.
• Sale and clearance items: these can be returned on the same terms as full-price items.

Personalised or custom items and gift cards can’t be returned unless they’re faulty.

How to return
Email us at hello@egmonthoney.co.uk with your order number and the item you’d like to return, and we’ll send you the return address and instructions. For change-of-mind returns, return postage is your responsibility. We recommend a tracked service, as we can’t refund items that don’t reach us. Please get in touch before sending anything back, so we can match your return to your order.

Damaged, faulty or incorrect items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us as soon as possible with your order number and a photo. We’ll cover the return postage and make it right with a replacement or a full refund, whether or not the item has been opened. This doesn’t affect your statutory rights.

Exchanges
The quickest way to get what you want is to return your item and place a new order. We’ll refund the original as soon as it’s back with us.

Refunds
Once your return arrives, we’ll inspect it and let you know. Approved refunds go back to your original payment method within 14 days of us receiving the item. If you return your full order, we’ll also refund the original standard delivery charge. Your bank may take a few extra days to show the refund.

Questions?
We’re always happy to help: hello@egmonthoney.co.uk