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Returns

Find answers to our most common questions.

What is your return and refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@egmonthoney.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Find out more here.

If I make a mistake on my order, can I cancel it?

Once you have submitted your order, we are not able to cancel or amend it. This includes adding any discounts post purchase. You may still be able to return the items as per our returns andrefunds policy.

I forgot to add my discount code. Can I add it after I submit my order?

Once you have submitted your order, we cannot apply any discount codes post purchase. We also cannot cancel or amend your order. Please note that discount codes will not work on clearance items or already discounted items.

Still need help?

Our team aims to respond within 24 hours, Monday to Friday.