HoneyPot Rewards

Your HoneyPot Rewards points can be redeemed through your customer account when you are eligible for a reward. Please check your available points and redemption options in your account.

This is our way of showing our appreciation. With HoneyPot Rewards, you’ll earn points every time you shop, interact with us online, leave a review or refer a friend. These points turn into rewards including discounts off your favourite Mānuka honey. The more you collect the more you save.

We welcome all Honey lovers to join the HoneyPot Rewards Club! Anyone with an account will be automatically enrolled. If you are new, simply follow the instructions to sign up - It’s free, easy and offers a range of exclusive perks to all members.

There are plenty of ways to earn points including shopping for your favourite Mānuka Honey products, referring other honey lovers, or interacting with us online. To see all the ways you can earn points click the *Earn Points* tab in the menu.

Click the tab called *Redeem Points* to see all the rewards we offer. If you’ve got enough points, you’ll be able to redeem them for a reward of your choice.

HoneyPot Rewards can only be redeemed on orders over a certain value.

• £10 reward = £50 minimum spend
• £15 reward = £80 minimum spend
• £20 reward = £100 minimum spend
• £30 reward = £200 minimum spend

• On the same order where the points were earned
• On past orders (they can't be applied retroactively)
• Alongside other discount codes
• On selected products that are excluded from discount redemption such as all clearance items
• Rewards cannot be redeemed on orders with any sitewide promos (such as Black Friday).

You will be able to see your points balance at the top of our loyalty page, when you are logged in.

Yes, your HoneyPot Reward points will expire after 6 months. Don’t worry - you’ll get a reminder when your points are close to expiring so you have time to use them before they’re gone!

• Approved: These points can be redeemed on rewards immediately.
• Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.
• Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

• Approved: These points are available to exchange for rewards.
• Pending: These points are being verified and will become available soon.
• Cancelled: These points won't be added to your account, such as when an order is cancelled or fully refunded.

Our referral program lets you share a little Mānuka magic, and get rewarded for spreading the sweetness!

1. Share your unique code: You’ll receive a unique referral code to share with your fellow honey lovers - whether that’s friends, family, or anyone who needs a little sweetness in their life.
2. Your honey lover saves: When your sweet connection uses your unique code, they’ll get 10% off their first order.
3. You earn rewards: Once their order of $80 or more is completed, you’ll receive 1,000 HoneyPot points as a thank-you!

Important details to know:

• Your referral must be a new customer and not already have an account with us.
• If their order is canceled or returned, your referral points will be removed.
• There’s no limit - the more honey lovers you refer, the more rewards you can earn!

If your friend cancels or returns their order, your pending points will become cancelled and will be removed from your account.

Your balance will go down when you redeem a reward using your points! However, if your order was cancelled or returned, either by yourself or someone you referred, you may see your point balance decrease as well. If this happens, any points earned from that order are removed from your account.

Don’t worry, it can sometimes take a few minutes for us to process your activity and provide your points. If it’s been a while and they’re still missing, feel free to reach out to our team and we’d be happy to assist.

Not exactly - you cannot redeem points directly at checkout. You will need to redeem the voucher first, then copy the voucher code and apply that at the checkout once you are ready to complete your purchase.

For some activities, you will get the points instantly, or after you refresh your screen. Other activities may have a waiting period. Even during this waiting period, you should be able to see your points as pending in your History section.

If you no longer wish to be a part of the HoneyPot Rewards Club, please contact us and ask to be unenrolled. Please note, if you are unenrolled you will lose any points you have accrued.

That’s fine! Please contact us directly and our team can look to re-enroll you. Your HoneyPot Rewards points will start from zero when you rejoin.

We’re always happy to help if something’s not working quite right or if you’ve got feedback to share! Please contact our team directly via hello@egmonthoney.co.uk and we’ll get back to you.